terms and conditions

Terms & Conditions

By accessing and placing an order on our website, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

1. Product & Order Policy

All products displayed on our website are carefully inspected before shipping.
Product colors and appearance may slightly vary due to lighting, screen resolution, or photography.

2. No Return Policy

We do not accept returns or exchanges under any circumstances.
Customers are requested to place orders only after reviewing all product details.

3. Damage / Defective Product Policy

Refunds are applicable only if the product is damaged or defective at the time of delivery.
To claim a refund, an unboxing/opening video is mandatory.

4. Mandatory Opening Video Rules

The opening video must:
- Be recorded from start to end (360° view).
- Clearly show the sealed package, shipping label, and product.
- Have no cuts, edits, pauses, or filters.
Claims without a proper opening video will not be accepted.

5. Refund Approval

After verification of the opening video, refunds will be processed if the damage or defect is genuine.
Refunds will be initiated to the original payment method within the applicable processing time.

6. Delivery Timeline

Estimated delivery time is 3 to 15 business days.
In most cases, delivery happens within 3 to 7 business days.
Delivery timelines may vary due to courier delays, weather conditions, festivals, or unforeseen circumstances.

7. Shipping & Tracking

Once the order is shipped, a tracking link will be provided on our website.
Customers can track their order status using the provided tracking details.

8. Customer Support

Our contact number will be available on the website for any order-related issues.
Customers are encouraged to contact us within 24 hours of delivery for damage-related concerns.

9. Cancellation Policy

Orders cannot be cancelled once they are confirmed or shipped.

10. Acceptance of Terms

By placing an order on our website, you confirm that you have read, understood, and agreed to all the above Terms & Conditions.