Refund Policy

We follow a Strict No Return Policy. Refunds are provided only in case of damaged or defective products, subject to the conditions mentioned below.

1. No Return Policy

• We do not accept returns or exchanges under any circumstances.
• Customers are requested to place orders only after reviewing all product details carefully.

2. Refund Eligibility (Damage / Defective Only)

• Refunds are applicable only if the product is received in a damaged or defective condition.
• No refunds will be provided for:
  • Change of mind
  • Size, color, or design preference
  • Minor color variations due to lighting or screen resolution
  • Late delivery

3. Mandatory Opening / Unboxing Video

• An opening (unboxing) video is compulsory to claim any refund.
• The video must:
  • Be recorded continuously from start to end (360° view)
  • Clearly show the sealed package, shipping label, and product
  • Have no cuts, edits, pauses, or filters
• Claims without a proper opening video will be strictly rejected.

4. Product Condition Requirements

• Product details, original packing, packing covers, and tags must be present and clearly visible.
• The product must be in its original condition with:
  • All tags attached
  • Original packing and covers intact
• Refunds will not be approved if:
  • Tags are missing or removed
  • Packing is damaged or incomplete
  • Product is used or altered

5. Reporting Time Limit

• Customers must inform us within 24 hours of delivery in case of damage or defect.
• Complaints raised after 24 hours will not be accepted under any circumstances.

6. Contact Method

• Customers must contact us only through WhatsApp for refund or damage-related issues.
• Our official WhatsApp number is available on the website.
• Please share:
  • Order ID
  • Opening video
  • Clear images (if required)

7. Refund Approval & Processing

• All refund requests are subject to verification.
• Once the damage or defect is confirmed, the refund will be approved.
• Approved refunds will be processed to the original payment method.
• Refund processing time may take 7–10 business days, depending on the payment provider.

8. Non-Refundable Cases

• Missing or edited opening videos
• Claims reported after 24 hours
• Damage caused by customer handling
• Incomplete packing or missing tags

9. Acceptance of Policy

• By placing an order on our website, you confirm that you have read, understood, and agreed to this Refund Policy.